CVE-2026-32754

FreeScout is a free help desk and shared inbox built with PHP's Laravel framework. Versions 1.8.208 and below are vulnerable to Stored Cross-Site Scripting (XSS) through FreeScout's email notification templates. Incoming email bodies are stored in the database without sanitization and rendered unescaped in outgoing email notifications using Blade's raw output syntax {!! $thread->body !!}. An unauthenticated attacker can exploit this vulnerability by simply sending an email, and when opened by any subscribed agent or admin as part of their normal workflow, enabling universal HTML injection (phishing, tracking) and, in vulnerable email clients, JavaScript execution (session hijacking, credential theft, account takeover) affecting all recipients simultaneously. This issue has been fixed in version 1.8.209.

CVSS v3 9.3 CRITICAL

9.3^/10

CVSS v3 : CRITICAL

Vector :

Exploitability : 2.8 / Impact : 5.8

Attack Vector NETWORK

Attack Complexity LOW

Privileges Required NONE

User Interaction REQUIRED

Confidentiality Impact HIGH

Integrity Impact HIGH

Availability Impact NONE

Scope CHANGED

References

Link	Resource
https://github.com/freescout-help-desk/freescout/commit/3329379db38a86cf7069b0709061b95a7d38985b	Patch
https://github.com/freescout-help-desk/freescout/releases/tag/1.8.209	Product Release Notes
https://github.com/freescout-help-desk/freescout/security/advisories/GHSA-56h2-5556-r6mg	Exploit Mitigation Vendor Advisory

Configurations

Configuration 1 (hide)

cpe:2.3:a:freescout:freescout:*:*:*:*:*:*:*:*

History

No history.

Information

Published : 2026-03-19 22:16

Updated : 2026-03-23 19:14

NVD link : CVE-2026-32754

Mitre link : CVE-2026-32754

CVE.ORG link : CVE-2026-32754

JSON object : View

Products Affected

freescout

freescout

CWE

CWE-79

Improper Neutralization of Input During Web Page Generation ('Cross-site Scripting')

CWE-116

Improper Encoding or Escaping of Output

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